certified and professional

Prime Tech Support

We strive for professional excellence by offering services with honesty and transparency.
Prime Tech Support Business Technicians on a call with business customer to provide IT Manage remotely from our local store in Miami Dade County


We are a passionate team of dedicated professionals on a mission – to support business technology needs with cost-effective solutions and exceptional customer service.  

Our mix of talent, experience, passion, and geek attitude to solve challenges, drive us towards innovation. What’s more, we understand the importance of satisfying our customers and helping them solve business-critical technology problems. 

We take pride in the team we created - the one that keeps bringing complete solutions to our clientele. 

Our Mission & Vision

Mission icon of arrow in target representing our determination to solve any IT issues our customers may be facing.

We empower individuals and businesses by getting rid of technology costraints so they can focus on what matters to them.

Vision icon of eye representing our projection as a local business from Miami to keep bringing IT solutions to our customers may be facing.

Our Vision is to be a leading technology service provider in South Florida where customers find the best technical solutions and endeavor to offer them an environmental-friendly approach at affordable prices.

Our Core Values

We believe that our employees are the key to everything we do. Our company’s values reflect our guiding principles and help us bring a unified team together.

Our core values are the foundation that enables us to deliver our friendly, honest, and caring IT Support services consistently across all of our clients.

Honesty icon of two man shaking and a shield representing our transparency all along our processes.

We believe that honesty and transparency are the bedrock of our business. As a small business, it is core to us to act in a trustworthy manner, which earns the respect of colleagues, customers and the public.

Innovation icon of lightbulb and gear representing our compromise to investing in educating so we can bring the latest cutting edge technology solutions for our customers.

We believe that staying on the cutting edge is paramount to success, which is why we are constantly investing in research and development to ensure that our products remain innovative.

Accountability icon of two avatars and a check mark representing our compromise to responsibility and trust when bringing It solutions to our Miami customers.

Trust is a two-way street. To build trust within our organization and externally, we must be willing to accept responsibility for our actions and inactions.

Teamwork icon of four hands holding each other representing our collaborative way to work so we can bring the best possible solutions for your IT needs.

Our company values teamwork. We work together to achieve our goals and create the best possible solutions. There's no way to achieve what we do without great people.


We serve our clients to accomplish their business technology goals. By delivering a superior customer experience every time, our passionate team of experts works relentlessly to offer top-notch IT support to our clients in South Florida.

This is what truly sets us apart. We handle our company with emotional intelligence. That means although we understand that not every issue can be fixed right away, nevertheless, we work tirelessly for its resolution. We make sure your business has the required tools to operate efficiently!

Businesses run on technology so we know how vital it is. But technology is not everyone's forte. That’s where we come in! Our team of experienced professionals focuses on your business technology while providing you with interstellar customer service! 

Message from our Founder

Hi, my name is Claudia Alvarez and I am the founder and CEO of Prime Tech Support. Being in the IT sector for the past 25 years, I can personally tell you that we have seen a lot! And that, we got your back when it comes to technology.

Whatever your tech woes are, Prime Tech Support has you covered with: 

  • Rapid Response technical team
  • Ensured data backup & cybersecurity
  • Downtime elimination
  • Surprise-free invoicing

Our core values are at the front of our business.

At Prime Tech Support, we are steadfast in our belief that innovation, honesty, accountability, and teamwork are key to success in our mission - that is to deliver innovative, affordable, state-of-the-art solutions to improve business operations.

With a clear vision of where we want to be and what we want for our clients, we offer business solutions for various industries such as healthcare, hospitality, construction, law, finance & banking, among others. 

Let us do the heavy technical lifting while you run your business!

Claudia Alvarez, Founder & CEO

Prompt IT SUpport

How can we help you today?

Our team is here to help you resolve your technical needs, we go far and beyond to make sure your business is fully satisfied with our IT Services.