Running your own business is full of ups and downs. Who cares about IT Support when everything works like a charm? Nobody! But when something breaks, business owners need their technology back and running to avoid unproductivity and bad customer service.
I’m a business owner. More than 10 years providing IT Support to businesses in Miami has made me confirm how a tech issue can put a whole business in real trouble.
That’s why today, I want to share tech cases solved by our team to business owners like you. Topics include ransomware, hack attacks, data storage issues, communications down, QuickBooks data loss, disaster recovery and more. All these situations are a real concern for any business owner. So, don’t panic! The idea it’s to share all this knowledge with our community to prevent your business from facing similar IT Failures. Let’s begin:
1. A 20K ‘REASON’ TO BACK-UP
One of our customer requested a backup after a friend server got ransomware. Would you pay $20.000 to rescue your business? See the following ransomware case shared by one of our customers! Ransomware is a type of malicious software, or malware, designed to deny access to a computer system or data until a ransom is paid. What are you doing to protect your business from cyber-crimes?
2. BILLING EMAIL HACKED AFTER WORKING HOURS
This is a case study from one of our customers. Their billing email account was hacked. Check out this video and find out why you need to set up Multi-factor Authentication to your business accounts to help you keep the hackers out! Do you use Multi-Factor Authentication for your e-mail accounts? Leave your comments.
3. DATA LOSS IN QUICKBOOKS? SEE WHERE WE FOUND IT
In this new case, a property management company called Quickbooks for technical support because they were having issues with one company file. After they finish with the support that had access to their server, all their attachment for the other 30 properties were gone. This customer called us after a week of dealing with QB Support and we help them to fix the issue in 2 hours.
4. NOT SURE IF YOUR DATA IS BACKED UP?
This case study is about a Clinic that had an IT friend providing them Tech Support services for the past 15 years. When this person was no longer available, they called us to help them with the transition. We got in. We did and IT Assessment and guess what we found? There was no backup at all! Why? Because they were ‘backing up’ their data in a server that was down! Check out the video and find out why you should ask for a second opinion when you suspect something is wrong in your IT Department.
5. PAYING FOR A HIGH-SPEED INTERNET, BUT IT IS STILL TOO SLOW
This case study is about a transportation company that has internet issues. They were paying for 50 MB to AT&T, but they were getting just around 6 MB. While analyzing this condition, we found 5 unnecessary switches that had to be removed from their network and installed new cables. Behind a slow connection are multiple causes, the most common are packet loss, wireless Interference, inappropriate wiring, bandwidth saturation, bad hardware on local network, etc. If you are dealing with a slow Internet and it’s not caused by your Internet Service Provider ISP, request a FREE IT Business Assessment and jump into this 2020 with the network solution that your business needs!
6. ANNOYING PRINTING ISSUE AT THE OFFICE
This case is about a printing issue at a Real Estate Lawyer Office in Miami. A printing issue doesn’t seem to be a condition to call for tech support, because in this case half of the users were printing and some others not. However, part of the employees was always interrupting the labor of its colleagues just to print their own documents. Brief interruptions produce a change in work patterns and alter the productivity of your business. Owners, tired of this pattern of work, call us to troubleshoot the issue and we found that they had two wireless routers, then they had two different networks creating a communication error between the computers and the printer. Check out the video and find out why it is important to avoid the plug and play practice of tech devices on our business networks. A business network requires planning by an IT expert.
7. PIZZA PLACE CASE STUDY
Worst case scenario for a pizza place? Well, besides not having flour and cheese, it’s having their phone service down. When the company owner reached his phone provider, they told him the issue was in his network. Check out this case study and see what problems we found and how we were able to fix them.
8. COOWORKING SPACE CASE STUDY
A coworking space was having issues with their phones. When we went to check, we found a loop in one of the offices, so their service was up and down. How did it happen? One of their customers plugged a cable to the wrong port and caused the error.
To avoid this, we recommend creating separated networks, not only to avoid issues like this but also to prevent security vulnerabilities in your company. See the full explanation in our video.
9. ALIGNMENT MACHINE CASE STUDY
This case study is about a car shop owner that had an alignment machine malfunctioning due to hardware/software issues. The company that provides support for it suggested him to get a new one, which would be an investment for thousands of dollars. He did not go that way and decided to contact us. In the end, he could recover his old machine with our computer repair and support onsite.
10. RESTAURANT POS SYSTEM DOWN, A 5 MINUTES SOLUTION
A restaurant owner was having issues with his POS system. His waitresses were not able to place orders. Having spent two days trying to fix it without luck, and aware that the weekend was coming, he decided to call us for help.
-“Most likely is a cable issue,” I said. “Are you sure everything is connected?”
-“Yes!” he replied and added: “Nobody touched anything, and the system stopped working from one day to another.”
Once we get there, we noticed that one of the cables was plugged wrongly. It was a 5 minutes solution. Things like that usually happen when somebody is cleaning, cables get disconnected and sometimes end up in the wrong places. To avoid this, we recommend implementing a monitoring system to know what’s going on in your network 24/7.
Check the video where our crew provided networking support, and the solution was much more simple of what the owner thought.
Well, if you made it until here, I hope you enjoyed my top 10 IT cases of the year. Remember that “learning by the mistakes of others and taking action, is a far simpler and less expensive process than making them all yourself.”
Would you like to see more case studies like these? Subscribe to my Youtube channel. I’ll be posting more videos about stuff that every day affects the performance of our companies.
Thanks for reading and have a prosperous 2020.