24x7 Monitoring System


Designed to prevent disasters on your network 24/7/365.



Prevent Issues on Your Network Before Something Crashes

Prevent issues on your network by knowing what is happening on your network at all times and making the decisions to avoid a real headache for your company.

Our team will let you know the issues and you can resolve it with your staff or hire us to troubleshoot the issue for you.

Our company has one of the world’s best security-centric remote monitoring and management platform that alerts our team of what is happening on your network, firewalls servers, computers and other network devices before you even notice.


Our Monitoring and Management Capabilities Include:

Real-time polling and monitoring

Hardware performance data for computers and network devices

Network Traffic

Internet Availability

Remote Access (For our team and your network administrator)

Security (Antivirus / Spam Removal)


What to Do If A Network Issue Arises

If an issue arises, we will let you know so you can decide to approve its trouble- shooting. Remember we are monitoring your system to prevent any major network failure. For example, a firewall or router that is failing due to equipment that is dying or memory usage, or traffic that is broadcasting on your network having the whole system slow.



We monitor the information of your computers at the hardware and soft- ware level such as:

• Processors
• Running processes
• Disk volume information and usage
• Memory
• Network adapters and utilization
• Public and private IP address
• Software and hardware inventory
• Services
• User logs
• Event logs
• Microsoft Security Center status
• Windows product key


In order to monitor your network, we deploy a management agent to keep track of all printers, firewalls, routers, access points, and switches.We receive real-time alerts so we know when something is happening on your network in terms of availability or if a computer is down due to a switch or internet provider failure.

• Ping latency and availability
• Port compliance on inbound ports
• DNS resolution with response times
• Email monitoring of sent and received emails to verify the health of email servers




This feature allows our team to monitor and remediate any threats that your computers or servers experience.

• Real-time alerts on threats
• Integrated remediation options from our IT Support Team
• On-demand scans and schedule weekly scans
• Exclusions and quarantine files
• Report of active infections and past infections
• Remote support for virus and spam removal and patches application
• Report on antivirus protection and definition statuses to identify unsecured devices


Securely and remotely access your devices from anywhere. This feature allows our team to give you support right away when you need it. You can also remote into your computer at any time from home or anywhere.



Prior approval is required to troubleshoot or fix any issue. Once approved, we will open a ticket and assign a tech to your case. You will be billed for the time our tech worked to fix the issue or you can sign for an All-Inclusive IT Support.


What People Are Saying

Working with Claudia, Jose and more for first time. Complicated migration to Activate working with Quickbooks. The 5-star professional level of attention we receive is unprecedented. More to follow.

Nancy B.

Nital Trading Company, Inc.

I have used Prime Tech Support for personal and Business needs and have been extremely happy with their work.  We have used them for Screen repair, IT Technical work and repairs even for our clients and have always been satisfied and never had a complaint.

Brian Amezola


Alex & Claudia give 100% focused attention to Prime Tech customers. Speedy service, reasonable pricing and excellent customer support and service. Highly recommended.

Ruben Pagan

Miami, Fl

Absolutely wonderful service! The network at my office was having issues, the internet was coming and going, and my IP phones were not as reliable as they should be. I called Prime Tech as my regular IT guy was busy, and much to my pleasant surprise, they were able to get out to me within hours.

Christopher N

Miami, FL

We're Here To Help!


130 NW 36th St
Miami, FL 33127


M-F: 9am - 6pm
S-S: Closed

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